DIAGNOSTIC VISIT

Cancellation and rescheduling policy

Version 2026-10-06-r1 · Cyclone HVAC/R/W/D Company · Port Chester, NY · (914) 565-3947

1. Rescheduling

You can reschedule online from your booking link up to 24 hours before the start time, up to 2 times. After that, or for more changes, call or WhatsApp us at (914) 565-3947 and we will find another time.

2. Cancelling

You can cancel online up to 24 hours before the start time. With less than 24 hours' notice, please contact us by phone or WhatsApp. When you cancel, the time slot becomes available to other customers.

3. Refunds

Every refund request for the diagnostic visit is reviewed personally by the owner. We will reply within 2 business days. We do not apply a blanket non-refundable rule, and your rights under New York law are preserved.

4. If we need to change your appointment

For weather, an emergency or missing parts, we will tell you as soon as possible. We will offer another time at no cost or, if you prefer, a full refund of the visit.

5. Access to the equipment

We need access to the equipment and the site at the agreed time. If that is not possible, contact us to reschedule.